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Conflict Resolution through Ombudsman or Mediation 

Disputes often arise due to a break down in communication during a transaction. If you wish to attemt to resolve an issue quickly and informally you may invoke one or both of the following options:

1) Ombudsman:  Our Ombudsman will contact the other party to gain an understanding of the 'other side' of the matter, and facilitate communication between you and the other party through a neutral party in hopes to reach a resolution or understanding.
2) Mediation: Both parties are brought together via Zoom for a session with a trained mediator. The goal is to facilitate communication face to face and try to come up with a mutual understanding and or resolution to the issue.

Contact us for more details at 845-471-2811.

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